How we process your order
- Express orders take priority.
- Items via standard post will normally be shipped within one to three working days, but usually if they arrive before 12pm EST we try to get them out same day. At times when demand is high it may take longer.
- Our cut off for getting your order into our system is 12pm each weekday.
- If you place a large order and require express post, we may not be able to ship same day.
- We try to ensure that as many items as possible on the website are available from stock.
- Please note that all orders for individual remedies and some kits are handmade as they come in.
- Shipping is FREE Australia-wide on orders over $100.
- We also offer an upgrade to express post on orders over $100 for a small additional fee
- We have a flat rate of $10 shipping on orders under $100.
- Express post is available in the checkout at a cost of $15.00.
- Orders are sent by trackable bag/satchel either through Australia Post or local courier and you will receive an email with the tracking.
- Local pickup: we offer local pickup in the checkout for items collected from Shearwater, Tasmania.
- Express post does not imply next day delivery to all areas, but will usually be maximum of 2 days from despatch. There have been times express post has taken longer due to Australia Post delays and we have no control over parcels once they are dropped at the post office.
- Standard post – Australia Post suggests standard post may take 5-7 business days to reach you, but this can vary depending on a number of factors. We always suggest express post if you need your order in a particular timeframe.
- Please check the tracking first if you think your parcel is overdue, then contact Australia Post.
We do not ship outside of Australia due to cost and customs regulations in other countries.
- Website purchases are by paypal, credit card, Afterpay and bank transfer.
- Payments by debit/credit card run through our secure payment system.
- If you choose to pay by bank transfer your order will be shipped once your payment has arrived at our bank. We do not recommend bank transfer for express post orders.
We offer a complementary consultation of up to 10 minutes in case you want to check you are buying the right products and get answers to any questions you may have.
This is not designed to discuss health concerns. If you need help with an ongoing health issue please contact Melanie for an appointment.