T&C; Orders & Shipping

How we process your order

  • Express orders take priority and are shipped daily if they reach our dispensary before 12pm EST.
  • Items via standard post will normally be shipped within one to three working days, but usually if they arrive before 12pm EST we try to get them out each shipping day. At times when demand is high it may take longer.
  • Our cut off for getting your order into our system is 12pm EST each shipping day. We have a deadline so that the dispensary staff can get all your orders done, packed and off to the post office in good time.
  • If you place a large order and require express post, we may not be able to ship same day, but we will let you know.
  • We try to ensure that as many items as possible on the website are available from stock.
  • Please note that all orders for individual remedies, essences, creams and some kits are handmade as they come in.

Shipping

  • We display our shipping days on the website. They may differ from time to time.
  • Shipping is FREE Australia-wide on orders over $120.
  • We have a flat rate of $11 shipping on orders under $120.
  • Express post is available in the checkout at a cost of $16.00 for orders valued under $120.
  • We offer an upgrade to express post of $6 on orders over $120.
  • Local pickup: we offer local pickup in the checkout for items collected from Shearwater, Tasmania.

Tracking

  • Orders are sent by trackable bag/satchel either through Australia Post or sometimes via local courier.
  • You will receive an email with the tracking number included.
  • You can track your order here.
  • Should your order fail to arrive or there is some other issue with this part of the process, please contact Australia Post for assistance in the first instance.

Delivery Times

  • Express post does not imply next day delivery to all areas, but will usually be maximum of 2 days from despatch. There have been times express post has taken longer due to Australia Post delays and we have no control over parcels once they are dropped at the post office.
  • Standard post – Australia Post suggests standard post may take 5-7 business days to reach you, but this can vary depending on a number of factors. We always suggest express post if you need your order in a particular timeframe.
  • Please check the tracking first if you think your parcel is overdue, then contact Australia Post.

International Shipping

We do not ship outside of Australia, except by prior arrangement, due to the cost and customs regulations for homeopathics in other countries.

Please request a quote for international shipping before placing an order.

We reserve the right to refuse to ship some products to some destinations.

Payment

Website purchases are by debit/credit card, Paypal and Paypal Pay in 4 (similar to Afterpay – payment over 4 fortnights).

Payments by debit/credit card run through the ANZ eGate secure payment system.

If available, if you choose to pay by bank transfer your order will be shipped once your payment has arrived at our bank. We do not recommend bank transfer for express post orders.

Complementary Consultations

We offer a complementary consultation of up to 10 minutes in case you want to check you are buying the right products and get answers to any questions you may have. An email is always a good first step as we have a lot of information we can send.

The complementary consultation is not designed to discuss health concerns. 

Returns Policy

Please choose books and other items carefully as we do not exchange or refund unless they are damaged or faulty.

For hygiene/quality reasons and because all items are prepared to order, once we have dispatched kits, homeopathic remedies, creams and neti pots we are unable to exchange or refund unless the contents are incorrect or goods are damaged.

Please advise us within 7 days of receipt of any claims, error, damage or discrepancy. No returns will be processed without authorization in writing from Elements of Health.

If you wish to request a return for either refund or replacement, please e-mail via our contact page.

Replacement of items and refunds are given at the discretion of Elements of Health. We operate to the following guidelines:
a) Refunds/credits apply to the cost of the item only. We do not refund postage paid unless the error is ours.
b) After 14 days the level of refund may be reduced.
c) After 30 days all orders are final, and refunds are not applicable.

Cost of returns will be borne by Elements of Health only where the error is ours, in which case return postage cost will be included in refund/credit.

Goods must be re-packed carefully for return and the package must include your order number, name, contact information as well as why the goods are being returned.

Orders for homeopathics which are cancelled prior to shipment will incur a restocking charge on individually prepared items such as single/bulk remedies. This restocking charge will be deducted from the refunded amount.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.

Privacy Policy

Our privacy policy can be viewed here.

Need help?

Contact us via the contact form for any other questions related to our returns policy.